SULIFEEL Warranty

At SULIFEEL®, we are committed to providing quality products designed for comfort, enjoyment, and everyday adventures. We stand behind the quality and reliability of our products. Every eligible SULIFEEL® product purchased in the United States is covered by a 1-Year Limited Warranty against defects in materials and workmanship under normal, intended use.

What's Covered Under Warranty

The SULIFEEL® 1-Year Limited Warranty covers:

• Manufacturing defects

• Defects in materials or workmanship

• Product failures that occur during normal, intended use

• Defective components resulting from manufacturing or material issues

• Products used in accordance with the instructions and safety guidelines provided in the product manual

Warranty coverage applies to the original purchaser and begins on the original date of purchase.

What's Not Covered

This warranty does not cover damage or problems caused by:

• Misuse, abuse, or improper use

• Accidents, falls, collisions, or impacts

• Negligence or unauthorized modifications

• Unauthorized repairs or service

• Commercial, rental, or other unintended use

• Failure to follow product instructions or safety guidelines

• Normal wear and tear from regular use

• Cosmetic damage, including scratches, scuffs, or discoloration that does not affect product functionality

• Damage caused by improper cleaning, maintenance, or storage

• Damage caused by unauthorized replacement parts or accessories

• Damage resulting from exposure to unsuitable surfaces, extreme conditions, or improper environments

For roller skates and inline skates, components such as wheels, bearings, brakes, straps, and other parts subject to regular wear may not be covered when deterioration results from normal use.

However, manufacturing defects affecting these components may be eligible for warranty coverage.

Warranty Coverage Period

All eligible SULIFEEL® products are covered by a 1-Year Limited Warranty from the original date of purchase.

The warranty applies to products purchased in the United States from SULIFEEL® or an authorized retailer and used in accordance with the product's intended purpose.

Please keep your original purchase receipt or order confirmation as proof of purchase. It may be required to verify warranty eligibility.

How to Make a Warranty Claim

If your SULIFEEL® product is not functioning as expected, our customer support team is here to help.

To start a warranty claim:

1. Contact SULIFEEL® Customer Support at support@sulifeel.com.

2. Provide your order number, product model, and purchase information.

3. Describe the issue and provide photos or videos if requested.

4. Follow any troubleshooting instructions provided by our support team.

5. If the issue qualifies for warranty coverage, we may arrange for a replacement product or replacement part.

In some cases, we may request:

• Proof of purchase

• Photos or videos showing the product and the issue

• The product model or serial number, if applicable

• Return of the defective product for inspection

If a product return is required, our customer support team will provide instructions on how and where to return the product.

Warranty Replacement

If your warranty claim is approved, SULIFEEL® may, at its discretion and subject to applicable law, provide a replacement product or replacement part to resolve the issue.

Replacement products may be the same model or a comparable product of equal or greater value if the original model is unavailable.

The warranty period does not restart when a replacement product or part is provided. The replacement remains covered for the remainder of the original warranty period, unless otherwise required by applicable law.

Shipping and Returns

For approved warranty claims, SULIFEEL® will provide instructions regarding the return and shipping process.

Depending on the circumstances of the warranty claim, you may be required to return the defective product before a replacement can be issued.

Any applicable shipping arrangements or charges will be communicated by our customer support team and handled in accordance with applicable law.

Please do not send a product back without first contacting SULIFEEL® Customer Support and receiving return instructions.

Warranty FAQs

Do I need to register my product to receive warranty coverage?

No. Product registration is not required to receive warranty coverage.

Please keep your original purchase receipt or order confirmation as proof of purchase. You may be asked to provide it when submitting a warranty claim.

How long is the SULIFEEL® warranty?

SULIFEEL® products are covered by a 1-Year Limited Warranty from the original date of purchase.

Does the warranty cover products purchased from Amazon or other retailers?

For products purchased from an Amazon seller or another authorized retailer, please contact the original seller directly for warranty assistance.

Warranty claims should generally be handled through the original seller from whom the product was purchased. Please keep your original receipt or order confirmation as proof of purchase.

If you need additional assistance, you may contact us at support@sulifeel.com.

Is my US warranty valid if I use the product outside the United States?

The SULIFEEL® warranty is intended for eligible products purchased and used in the United States. Warranty coverage will not apply if the product is purchased or used outside the United States.

Does the warranty cover normal wear and tear?

No. Normal wear and tear, cosmetic damage, and components that naturally wear out through regular use are generally not covered.

For roller skates and inline skates, this may include gradual wear of wheels, bearings, brakes, and other frequently used components.

Manufacturing defects affecting these parts may still qualify for warranty coverage.

Are damaged wheels or brakes covered under warranty?

Wheels and brakes may be covered if the issue results from a manufacturing defect during the warranty period.

However, wear caused by regular skating, friction, improper use, or accidental damage is not covered.

Our support team will review the issue and determine whether it qualifies for warranty service.

What if my roller skates stop working properly during the warranty period?

Please contact SULIFEEL® Customer Support at support@sulifeel.com.

Our team will help assess the issue and determine the appropriate solution under the warranty terms.

For your safety, discontinue use if your skates have damaged or malfunctioning components that could affect safe operation.

Do I need to return my defective product?

Not always. In some cases, SULIFEEL® may request that you return the defective product for inspection.

If a return is required, our customer support team will provide instructions.

Does the warranty cover accidental damage?

No. The limited warranty does not cover accidental damage, including damage caused by falls, collisions, improper handling, or use outside the product's intended purpose.

However, manufacturing defects discovered during normal use qualify for warranty coverage.

Your Legal Rights

This limited warranty provides specific legal rights. You may also have other rights that vary by state.

Nothing in this warranty is intended to limit or exclude any consumer rights or remedies that cannot be waived under applicable law.

Need Help With Your Warranty?

If you have questions about your warranty or need assistance with a warranty claim, please contact our Customer Support Team.

Email: support@sulifeel.com

Website: https://sulifeel.com

We're here to help you enjoy a smoother, safer, and more comfortable skating experience with SULIFEEL®.